Shipping & Returns
$15 Flat Rate on Standard Shipping for All Australian Orders
Standard Shipping within Australia is sent by Australia Post and includes insurance so your parcel is safe! Your order will be fulfilled and dispatched within 2 business days. Standard shipping generally takes between 2-10 business days for delivery within Australia. If you require your order by a certain date please contact us at email@example.com. If you require your order urgently, please select the Express Post service at checkout for an additional $5 on top of standard shipping.
If you need your goods urgently, we recommend choosing to send via Express Post at checkout for an additional $5 on top of standard shipping in order to benefit from next day delivery* (*if order is placed before 1pm and according to Australia Post conditions).
*Australia Post cannot guarantee next day delivery during busy periods such as Christmas.
If you require your items on the same day, please choose the Click & Collect option at checkout to collect your items from our store in Fitzroy.
Tracking your Order
You will receive a tracking number once your order has been fulfilled. In order to track your items, please enter your tracking number on the link below.
Click & Collect
The easiest, cheapest and quickest option to get your hands on your handmade goods! It’s also particularly handy for fragile items such as ceramics.
Here’s how it works:
- Browse our handmade goods in your own time and select the items you’d like to purchase
- Proceed to checkout and select the ‘Click & Collect’ shipping method
- Add ‘Gift Wrapping’ if required and let us know when you’re likely to pick up your parcel (or if someone else will pick it up for you) in the notes section
- Complete your purchase
- Come visit us in store when you're ready (or as early as the same day of purchase) and we’ll have your handmade goods ready for you!
If you have any questions about our Click & Collect service please contact us at firstname.lastname@example.org .
Pick-up address and hours:
195 Brunswick Street, Fitzroy VIC 3065 (inside Alpha60 Men's Store)
Tuesday to Saturday 11am to 6pm
Sunday 11am to 5pm
Buying a gift for a loved one?
Have your handmade goods beautifully wrapped and ready to be gifted. Simply select the gift-wrapping option at checkout for an additional $3 (per order, not per item) - please make a note at checkout if gift wrapping does not apply to all items in your order.
We’ve been very considerate in choosing our packaging methods and have sourced 100% recyclable packaging materials to protect all your handmade goods, avoiding nasties such as bubble wrap and foam wrap. We would love it if you could reuse/recycle all the packaging that comes with your parcel in order to make our efforts worthwhile and minimise our impact on Mother Nature.
We take extra care in protecting your goods for safe travels however we can’t control what happens in transit and therefore we might get the occasional breakage particularly when shipping fragile goods such as ceramics. But fear not, our standard shipping includes insurance. In the case of a damaged parcel, please notify us within 48hours and make sure you take photos of the damaged packaging and/or goods - without timely photos we won’t be able to claim insurance and guarantee a refund.
Orders Outside Australia
International shipping coming soon! In the meantime, please get in touch with us prior to purchase at email@example.com to get a quote and discuss international shipping options.
Returns & Exchanges
Unfortunately we are unable to offer refunds, returns and exchanges - all pieces at pépite are handmade by local creatives and are on consignment which means we pay the artist as soon as their items have been purchased. This makes returns, exchanges and refunds very difficult to manage, so for this reason all purchases at pépite are final :) If you have any enquiries in regards to Returns & Exchanges please contact us at firstname.lastname@example.org